Many issues are a matter of perspective ...

Changes in IT are the order of the day. Technologies often change. Even many IT concepts are revised, discarded or renewed. The requirements on applications, arising from changing business processes, are constantly presenting new challenges for the generally small IT teams in small to medium-sized businesses.

Outsourcing IT services within

These tasks often take up the entire time of IT departments and let processing and maintenance of the IT infrastructure such as storage, servers, operating systems and networks take a back seat. As, however, the infrastructure is mainly responsible for the smooth operation of IT and company processes, Autowork has developed a concept which enables the outsourcing of IT infrastructure within the company, including full service and regular renewals.

Company IT is increasingly becoming an information platform for decision-making. The interaction with customers and suppliers, including the related processes, contribute significantly to company success and revenues. It is virtually impossible to do without IT as the backbone of information. Prolonged downtimes are often critical to the company.

In the mid-sized sector, this results in the necessity for companies to run their own IT within the company or at their location, whereas, on the other hand, the main emphasis for internal IT staff is on the maintenance and development of applications. Given the need for flexibility and security, however, outsourcing the infrastructure is not practicable.

Successful components

• Assessment of the existing infrastructure during the reference period as regards performance requirements (CPU, Memory, Disk IO).

• Designing IT consolidation through virtualisation and hardware improvement.

• Defining the necessary availability, data security and SLAs.

• Implementing agreements according to milestones. Standardising identical system components.

• Automating trouble-shooting by using redundant components and adapted IT workflows. 

Different perspectives

In order to solve the increasingly complex IT tasks for clients, Autowork has developed a solution to outsource the existing infrastructure without involving third companies. The requirements regarding availability and data security are identified and then improved in consultation with the customer.

Using state-of-the-art technology, the infrastructure will be refined and updated in line with requirements concerning security and availability. Taking advantage of the opportunities for consolidation as well as improving performance enables cost-efficient, internal operation of the infrastructure, including far away locations as well.

The customer's skilled IT staff will continue performing the administration tasks and adjusting applications to the daily business, while maintaining all rights and access options.

Autowork, with its employees, hardware, software and SLAs, ensures that the infrastructure consisting of servers, desktops, storage, operating systems and standard applications will provide stabile and flexible fulfilment of customer requirements in this company-service situation.

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